Men's Basketball Iron Dukes Ticket Exchange Return Process

Courtesy: Iron Dukes
Release: June 27, 2019
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To return tickets through the ticket exchange, please complete the following steps:

1. Access the automated ticket exchange process by visiting
2. Once on the site, click on “My Account” at the top of the page.  There, you will login into your account using your Iron Dukes login and password.  If you do not know your login and/or password, please call the Iron Dukes office at 919-613-7575.
3. Once you login, click on the blue button that states “Ticket Back: Donate your Tickets.”  You will be redirected to another page where you can click on a green button that states “Ticket Back.”  Here you may select all of the eligible tickets and parking passes (one game at a time)available to give back.  You may make selections per game and per seat.
4. Once finished, select the gray button that states “Confirm Ticket Back” at the bottom of the page.
5. Once you have donated a ticket, it will no longer be in your account, and the original ticket will be voided.

After completing all of the steps, you will receive a confirmation email that states your return was successful.  If you do not receive this email, please contact our office.  For all returned tickets you are eligible to receive gift in kind credit.  Original hardcopy ticket must be delivered to the Iron Dukes office for gift-in-kind tax and Iron Dukes credit to be awarded.  Delivery does not have to occur prior to the actual game, however the online return does need to take place prior to the contest. 

All credits typically occur at the conclusion of the Men's Basketball Season.

For each seat and parking pass donated to the Ticket Exchange, Iron Dukes Gift credit* will be given to the donor.

*Note: Iron Dukes Gift credit will be given AT THE CONCLUSION OF THE BASKETBALL SEASON at face value. The tax deductible amount should be limited to the actual price paid for the and/or parking pass. For further information on tax deductions, please consult a tax advisor. Original tickets MUST be returned for a donor to receive gift credit.

Iron Dukes, Scott Family Athletics Performance Center 110 Whitford Drive, Room 367 Box 90542 Durham, NC 27708
There will be a $20.00 fee for processing lost or duplicated tickets; this includes your tickets being duplicated for another person to use. Contact the Duke Athletic Ticket Office at 919-681-6767 if you need to have your tickets duplicated.